Return & Refund Policy
Effective Date: July 3, 2026
Welcome to Mckeldin Library. We want you to be completely satisfied with your purchase. If you are not satisfied, please review our Return & Refund Policy below.
1. Returns
We accept returns within 14 days of the original purchase date.
To be eligible for a return:
Items must be in their original condition, unused, and free from damage.
A valid receipt or proof of purchase is required.
Certain items, including used books, digital materials, and clearance items, are not eligible for return unless they are defective or damaged upon arrival.
2. Refunds
Once your returned item is received and inspected:
We will notify you whether your refund has been approved or rejected.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Original shipping charges (if applicable) are non-refundable.
3. Exchanges
We replace items only if they are:
Defective or damaged upon delivery.
Incorrect items shipped due to our error.
To request an exchange, please contact us using the information below before returning your item.
4. Non-Returnable Items
The following items are generally not eligible for return:
Digital products or downloadable materials
Final sale or clearance items
Items returned more than 14 days after the purchase date
5. Return Process
To initiate a return:
Contact us by email or phone with your order number and reason for the return.
Wait for return authorization and instructions.
Ship the approved return to the address below.
Unless the return is the result of our error (such as receiving a defective or incorrect item), customers are responsible for return shipping costs.
6. Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
Mckeldin Library
7649 S Library Ln, College Park, MD 20742, United States
Website: https://mckeldinlibrary.store
Email: [email protected]
Phone: +1 (617) 373-8778
We appreciate your business and are committed to providing excellent customer service and ensuring your satisfaction with every purchase.